Business Transformation

Client

US Army Medical Research and Materiel Command (USAMRMC)

Description

The Challenge

Provide a comprehensive analysis of the Command that results in a spectrum of business transformation efforts that includes process reengineering, Lean Six Sigma, and RMES system design and development. The USAMRMC has four Research Area Directorates (RADs) that manage the research and development program with six subordinate laboratories; the Congressionally Directed Medical Research Program (CDMRP); and the Telemedicine and Advanced Technology Research Center (TATRC) to execute the program. Managing and resourcing these efforts effectively is a challenge and has resulted in Command organizations developing processes and technology on an individual program basis. This approach has limited the capability to communicate and share information across the entire organization, resulting in inefficiencies.

The Solution

tiag's goal in the USAMRMC RMES initiative is to enable each Command group to effectively meet its mission while providing the enterprise with the coordination and situational awareness to operate nimbly. Because of the size and complexity of the Command, tiag has approached RMES as three functional areas: (1) Financial Management (2) Research Management and (3) Human Capital Management. tiag is using a top down approach in which stakeholder input is transformed into a high-level knowledge map diagram that identifies not only the core business processes but also the organizational relationships that define how information moves throughout the Command. Each of these business processes is further detailed into specific knowledge maps. This approach allows tiag to identify where transformation solutions, whether it is process reengineering, Lean Six Sigma, data standardization or an IT approach, should be applied.

The Result

tiag has developed a comprehensive view of the Command per functional area within each organization as well as an understanding of the individual command group requirements, pain points, inefficiencies and best practice processes. tiag has produced a detailed set of knowledge maps, analysis and recommendations that will facilitate a fully integrated program coordination, planning, management, execution, and oversight across all USAMRMC research areas and sets the stage for the Command to begin its transformation into a true enterprise research management structure.

“tiag’s support for this work has been exceptional in every aspect. Their work is of the highest caliber. It has given us a superlative understanding of all of our key business and research processes in the Command. It gives us a rock solid foundation for moving forward to a fully integrated approach of our business and research systems.” . . . as rated by Senior Leadership throughout the Command.

Results Delivered

Office of the Under Secretary of Defense for Policy (OUSDP)

Walter Reed's Directorate of Information Management (DOIM) manages over 300 servers, 15,000 desktops, 3000 VoIP phones, 60 local VTC units/rooms, 200 switches, one integrated robotic surgery unit, and additional VTC units/rooms spread throughout MEDCOM (a 22-state region). tiag designed and implemented a command center that improved oversight and integrated communications Read More...

Research Management Enterprise System (RMES)

USAMRMC is the Army's medical materiel developer, with responsibility for medical research, development, and acquisition and medical logistics management. USAMRMC needed to develop a Research Management Enterprise System (RMES) to meet evolving Command research management needs. tiag has produced a detailed set of knowledge maps, analysis and recommendations that will facilitate a fully integrated program coordination, planning, management, execution, and oversight across all USAMRMC research areas and sets the stage for the Command to begin its transformation into a true enterprise research management structure. Read More...